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Trouble-shooting

If you are experiencing any issues, please visit your graphics card's manufacturer's website and download the latest driver for your particular operating system:

http://www.ati.com
http://www.nvidia.com


Mouse Wheel Configuration

To use the middle mouse button for zooming and auto-panning, configure the mouse wheel to Middle Button. This can be found in the Windows control panel under the Mouse settings. See here for details.


Multiple Monitors

When using multiple monitors and NVidia graphics cards, it is recommended that hardware acceleration is set to Compatibility performance mode. This can be found in the NVidia control panel under 3D Settings | Manage 3D Settings. Note that if any NVidia settings are changed, Unwrap 3D should be restarted.


OpenGL

Ultimate Unwrap 3D utilizes OpenGL for 3D rendering, so it is important your graphics card fully supports it. It is recommended the Unwrap 3D program runs at the default graphics settings. If you encounter any issues, please check to see if your desktop has any custom hardware profiles enabled. This can be found in the AMD or NVidia control panel under 3D Settings.


Vista and Windows 7/8

Here are a couple of suggestions if you encounter any issues running Ultimate Unwrap 3D under Vista or Windows 7/8:
  • If updating, uninstall all previous versions and demos of Unwrap 3D.

  • Turn off DEP for the Unwrap 3D program. In Windows XP, you can find DEP in Start | Settings | Control Panel | System | Advanced | Performance | Settings | Data Execution Prevention. In Windows 7, see Control Panel | System and Security | System | Advanced system settings | Performance | Settings... | Data Execution Prevention (tab). Your computer must be restarted. Details here.

  • Turn off Aero by selecting a basic desktop scheme such as Windows Vista Basic or Windows Classic. This fixes refresh issues related to Aero composition.

  • Right-click on the Unwrap 3D executable file and choose Properties. Under the Compatibility tab, select Run this program in compatibility mode for Windows XP (Service Pack 3). Details here.

  • For ATI cards, turn off triple buffering in the Catalyst Control Center.

Old or missing mfc42.dll

If you are unable to run the installer, you may need an updated version of mfc42.dll. You can find version 6.0.8665.0 in the Microsoft Vcredist.exe redistributable runtime package:

Support Link


MSVC++ Redistributables

Some plugins (e.g. Autodesk FBX) may require Microsoft runtime libraries not found on your computer. Also, if you receive the following error message(s):
This application has failed to start because the application configuration
is incorrect. Reinstalling the application may fix this problem.
The application has failed to start because its side by side configuration
is incorrect. Reinstalling the application may fix this problem.
You may need to install the MSVC++ 2008 SP1 runtime redistributables.

Support Link for MSVC++ 2008 SP1


DirectX Redistributables

You may need Microsoft DirectX 9.0c or later. The following download will only install d3dx9_26.dll and d3dx9_31.dll:

d3dx9c_redist.zip_x86 (2.5 MB)




 
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